Info

FAQ

1. How can I make a reservation?
   

   Reservations are only possible in written form. You can find the inquiry form on our website www.camp-porat.hr or you can send us an e-mail to porat@hadria.biz. To confirm the reservation, it is necessary to make an advance payment (30%), which will be deduced from the total amount.

2. How can I make the advance payment?
   

   You can make the advance payment (30%) in several ways – by bank transfer to our account or by online credit card payment from our website.

3. How can I change or cancel the reservation?
   

   The changing the arrival or departure date is only possible in written form (e-mail) and is only valid if confirmed in writing by the reservations department. The amount of the prepayment in only refunded in case of cancellation 31 days before the arrival, but it is reduced by the amount of the bank expenses. In case of a cancellation that is not done on time, or if guest doesn’t arrive, the amount of the prepayment is retained.

4. How can I know that my reservation has been confirmed?
   

   After receiving the advance payment, we will confirm your reservation by e-mail.

5. When is it possible to enter the mobile home or parcel?
   

   The Camp reception desk is open 24/7, but registration is only possible between 7 am and 10pm. Check in at the campsite is from 07:00 for guests at a free camp site, from 12:00 for guests on the pitch, and from 17:00 for guests in mobile homes/glamping tents. Check out of guests from the free camp sites is until 18:00, a pitch is to 12:00 and from mobile homes/glamping tents to 10:00. For checking-out after that time, we will be forced to charge you for one more day of stay, although you won't be able to use the accommodation unit.

6. Can I pay in Euros at the reception desk?
   

   Unfortunately, it is not possible to pay in Euros at the Camp reception desk. It is possible to pay in Kuna or with credit cards. There is an exchange office within the Straško Camp reception desk.

7. How can I obtain a crib?
   

   If you require a crib, you can note this in the reservation inquiry. There is no additional fee for using a crib in camp Straško.

8. Can I bring my pet?
   

   Pets are welcome in the Camp, but with an additional fee paid at the reception desk. The owner is obliged to present their pet’s "passport” when registering. We recommend that you also note in your reservation form that you will be arriving with a pet.

9. Is there a barbecue / grill?
   

   It is forbidden by lae to light fires anywhere in the campsite, on the beach or any other areas. In the mobile home/parcel you are allowed to use only gas or electric grills.

10. Is water at campsite safe for drink?
    

    Voda je u svim dijelovima kampa pitka. Voda je dragocjeno dobro pa Vas molimo da je savjesno koristite.

11. Where can I park my car?
    

    All guests of campsite have free parking for one of their vehicles.

12. Are towels and bed linen included in the price?
    

    Are towels and bed linen included in the price? Yes, towels and bed linen are included in the rental price and we change it every 7 days.